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Managed IT Services

Managed IT Services

Managed IT Services

Together with the increase of companies that are dedicated to supplying services to IT, it’s no surprise that there are a number of companies that offer Managed IT Services in San Antonio. This is particularly true in the case. A business can select price packages that are readily available and the company based that they can supply them.

A business owner should consider what sort of services which are offered in a company that could fit their requirements. For example, a company owner should think about should they also need to have IT support that is full-blown or if they need only a upkeep plan. They may be able to seek out, if they simply require basic care.

Companies IT equipment and offering full-blown IT support could be able to provide more innovative and personalized solutions to the requirements of businesses. It is possible for a company to receive IT providers in San Antonio that provides a comprehensive service than that which they have in their own company. These companies may even offer a package that will include aspects which could be to this organization such as community management, disaster recovery programs, and even safety and backup systems and protection options.

Managed IT Services in San Antonio also offer services like tech support. This is particularly critical for businesses that are looking to use equipment that is improved and new . For instance, companies can get IT technology and support that they need so as to conduct their companies better and to be able to provide the technology available for them. They may be able to find assistance and solutions from companies who are dedicated to providing them with the technical assistance that is best that they can get.

IT Technology service is one of areas in which companies may gain from a business that gives Managed IT Services. This is particularly true in the case of solutions for their needs and companies that are looking to acquire more advanced. It’s possible for companies to receive customized service for a more advanced and customized solution than they now have in their company and this can help businesses and the technologies they are currently running.

Firms that are trying to receive IT services can also receive a business management package that can give them in handling their company, options. These are alternatives such bundles that give the business owner that they can use to keep track of their business at a method. For instance, IT Management Packages can help companies handle their company budgets, make and maintain company plans, build and plan, create procedures and policies, and processes, and create and develop business processes which are tailored to specific projects and to assist them to fulfill their business requirements.

Businesses that are looking to acquire a personalized solution for their business can find businesses that can provide more innovative and solutions. This may consist of companies which can offer hardware and software that’s intended to satisfy the company owner needs. This may contain tools that may help companies to conduct their business better and efficiently. Some of those tools could be specific to projects and can help to reduce the expense of running the enterprise.

If you’re searching for Managed IT Services at San Antonio, businesses should consider if they’re receiving the kind of service for their small business. Some companies may offer services which may help to keep track of the information, since they might not be able to get the best value for their money, but it can be difficult to get the ideal service. A company can look for an organization that offers more customizable IT service and IT services technologies, and tools that are customized so that they can find the right IT solutions that may help improve their enterprise.

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Managed IT Services

Together with the increase of businesses which are devoted to providing IT services, it’s no wonder that there are a number of companies that offer Managed IT Services in San Antonio. This is particularly true in the case. A company can choose the different price packages which are available and the best company dependent on features that are different that they can supply them.

Managed IT Services

A business owner should consider which type of services that are extended. A business owner should think about should they also need to have IT support that is full size or if they want only a upkeep program. They might be able to find companies that just offer IT support and fundamental IT equipment like routers, servers, and firewalls, if they require basic maintenance.

Businesses offering full-blown IT support and IT equipment may be able to supply more advanced and solutions to the requirements of businesses. It is possible for a business to receive IT providers in San Antonio that provides a comprehensive service than what they have in their own company. These businesses may offer a package that will include aspects that could be of use to this organization like security and backup systems, disaster recovery plans, and even network management and security options.

Managed IT Services at San Antonio also provide services such as tech support. This is particularly critical for companies that are looking to utilize equipment that is new and improved in their business. For instance, companies can get IT technology and support that they need so as to run their companies and to have the ability to present the best technology available for them. They might be able to get technical support and solutions from businesses who are dedicated to supplying them with the technical assistance that is very best which they can get.

IT Technology service is one of the areas where firms can benefit from a business which gives Managed IT Services. This is particularly true in the case of businesses that are looking to get more advanced and personalized solutions for their needs. It’s possible for companies to receive customized IT service for a way that is more advanced and customized than they currently have in their company and this can assist businesses to improve the technology that they’re currently using and the technologies they are running.

May also receive a company management package that can give them in handling their company solutions. These are solutions packages that give an assortment of tools to the business owner that they can use to keep an eye on their company at a more efficient and better manner. For example, IT Management Packages might help businesses manage their company budgets, create and maintain business plans, develop and plan, create policies and procedures, and processes, and create and create business processes that are tailored to specific projects and to assist them to meet their business requirements.

Businesses that are currently looking to acquire a more customized solution can find businesses that could provide innovative and solutions. This can consist of businesses that could provide software and hardware that is intended to satisfy with the company owner’s specific needs. This may include tools that may help businesses to conduct their business better and more effectively. Some of these tools can help reduce the expense of conducting the enterprise and could be specific to certain jobs.

Businesses should also consider if they are currently receiving the kind of service for their business when looking for Managed IT Services at San Antonio. Some businesses may offer but it can be hard for businesses to find the right service from them because they might not have the ability to get the very best value for their money. A company is able to try to find an organization which provides customizable IT service and IT services technology, and tools that are customized they can get the right IT services that can help to improve their enterprise.

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Managed IT Services

Managed IT Services

Managed IT Services

With the increase of companies that are devoted to supplying IT services, it is no surprise there are a number of companies offering Managed IT Services in San Antonio. This is especially true in the case. A company can choose the price packages which are readily available and the company based on features that are different that they can provide them.

A business owner should consider which type of services which are offered in a company that could fit their needs. For instance, a business owner should think about if they want a upkeep plan or should they also have to have IT support. They might have the ability to seek out, if they need care.

Businesses IT equipment and offering full-blown IT support may have the ability to provide solutions to the requirements of businesses and more innovative. It’s possible for a company to get IT providers in San Antonio that offers a more comprehensive service than that which they have in their company. These businesses may provide a package that will include other aspects that can be of use to the organization like network management, disaster recovery programs, and even security and backup systems and security solutions.

Managed IT Services in San Antonio also offer services like technology support. This is particularly important for businesses that are looking to use improved and new equipment . As an example, businesses can get IT support and technology they need to have the ability to provide the very best technology available for them and in order to conduct their companies better. They might also be able to get solutions and technical support from companies that are dedicated to supplying the very best assistance to them which they can get.

IT Technology support is just one of areas where firms can gain from a business which provides Managed IT Services. This is especially true in the case of solutions for their needs and companies that are seeking to acquire more innovative. It’s possible for businesses to receive customized IT support for a customized and more advanced solution this can assist companies to enhance the technology which they’re using and the technology that they are running and than they currently have in their organization.

May also receive a company management package that may give them in handling their business better options. These are solutions bundles that provide the business owner that they can use to keep track of their business at a manner. For example, IT Management Packages might help companies manage their business budgets, create and maintain company plans, build and strategy, create policies and procedures, and processes, and produce and create business processes that are tailored to specific projects and to help them to fulfill their business needs.

Firms that are currently looking to get a more personalized solution can find companies that could provide innovative and personalized solutions. This can include businesses which could offer hardware and software that is intended to meet the business owner’s specific needs. This can contain tools which can help companies to run their business efficiently and better. A number of these tools may be specific to jobs and can help reduce the expense of running the enterprise.

Businesses should consider if they’re receiving the kind of service for their business, when searching for Managed IT Services in San Antonio. Some companies may offer but it can be difficult for businesses to find the support from them since they may not be able to get the very best deal for their money. A company can try to find an organization that provides IT services and customizable IT support technologies, and tools that are customized they can get the right IT solutions that can help improve their business.

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Managed IT Services

Managed IT Services

Managed IT Services

Together with the growth of businesses which are dedicated to providing services to IT, it is no wonder that there are a range of companies that offer Managed IT Services in San Antonio. This is particularly true in the case. A company can choose the different price packages which are readily available and the company dependent they can provide them.

A business owner should think about what sort of services which are offered in a company that could fit their needs. A company owner should think about should they also have to have full-blown IT support or if they need only a maintenance program. If they simply need maintenance, they might be able to find.

Companies IT equipment and that offer full size IT support may have the ability to supply more advanced and customized solutions to the requirements of businesses. It is possible for a company to get IT services in San Antonio that offers a service than what they currently have in their company. These companies might even offer a bundle that will include facets that can be to this company such as community management, disaster recovery programs, and even backup and security systems and protection solutions.

Managed IT Services at San Antonio also offer services such as technology support. This is especially critical for companies that want to utilize improved and new equipment in their business. For instance, businesses can get IT technology and support that they have to have to have the ability to present the very best technology available to them and in order to conduct their businesses. They might have the ability to get solutions and technical support from companies that are devoted to providing them with the very best technical assistance which they can get.

IT Technology support is just one of many areas where companies can gain. This is particularly true in the case of businesses that are looking to acquire more advanced and personalized solutions for their requirements. It’s possible for businesses to receive customized support for a solution that is customized and more advanced than they have in their organization and this can help businesses and the technologies that they are currently running.

Firms that are trying to get IT services may also receive a business management package that can give options in handling their business to them. These are alternatives packages that provide a variety of tools to the business owner that they can use to keep an eye on their business at a method that is more efficient and better. For instance, IT Management Packages might help companies manage their company budgets, create and maintain business plans, build and strategy, create policies and procedures, and processes, and create and develop business processes that are tailored to specific projects and to help them to fulfill their business requirements.

Businesses that are currently looking to acquire a personalized solution can find companies that could provide more advanced and personalized solutions. This may include businesses that can offer hardware and software that’s intended to satisfy the specific needs of the business owner. This can contain tools which may help their business to run more efficiently and more effectively. Some of those tools may be specific to specific jobs and can help reduce the cost of running the business.

If you’re searching for Managed IT Services in San Antonio, businesses should also consider if they are receiving the ideal kind of service for their business. Some companies may offer but it can be hard to find the support that is ideal from them because they might not have the ability to have the very best deal for their money. A business can try to find an organization that provides more customizable IT service and IT services, innovative technologies, and customized tools in order that they can find the IT solutions which may help to improve their business.

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4 Reasons Why Managed IT Support Services Teams Outperform the In-House Technicians

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Every mid-sized business wishes to have its own in-house IT team. This team performs a range of activities related to troubleshooting and maintaining the computer network. After all, a business needs having a team by its side every day so that IT catastrophes get averted way before they wreck the entire system. However, do such mishaps come to pass daily? No, they don’t.

For this reason, you’ll notice countless businesses that prefer having a managed service provider rather than an in-house IT team. Any mid-sized business having in-house IT techs complains that they mostly eat away the resources even when the network is running smoothly-and that’s just one of the many reasons why companies prefer a managed service provider. So read further if you’re blowing hot and cold on bringing on board a provider offering managed IT services in any other part of the world.

A structure that’s built on trust and experience

Every leading managed services provider has a structure to perform the everyday IT activities; that is, every IT process-no matter how much critical it has been-is tested, tried, and refined before it gets implemented. Such service providers have got time-honored resources because their procedures/processes are systematized as they’ve acquired years of experience and expertise of serving different clients.

And because of such systematized processes and documentation, such service providers and their clients aren’t ever hamstrung by the annoying downtime. Such systematized structures enable an outsourced IT team to solve even the most critical tech snags in short turnarounds.

Tools that are created at the cutting edge of IT

Whenever you’ll have an in-house tech team, you’ll have to invest a lot on tools such as troubleshooting software, antivirus programs, ticketing applications, and other IT managerial tools; and these tools can even cost the business a small fortune.

However, you don’t have to fret about the investments on such IT tools whenever you’re working alongside a managed service provider. And the best part is that each of the chief managed service providers will have the latest IT tools in its arsenal so that you, the client, get seamless services every second.

Cost efficiency and IT maintenance need to go hand in hand

Even if your business manages to buy the sophisticated IT tools (which we’ve mentioned above), then it’ll cost you hundreds and thousands of dollars to update them regularly. That is, the initial capital investment in such cases is pretty huge especially for medium- and small-sized businesses.

Further, if your business has somehow managed to invest in buying such a toolkit, the cost won’t end there. Rather, you’ll, then, have to train the support team to use the newest version of such tools. So that’s another overhead that’ll continuously hurt your budget for quite a long time. However, such costly training sessions won’t bother whenever you’ll get the services of a managed service provider.

The skills that can be vouched for

An IT department is characterized by its skills and how much time does it spend to refine them. Right from the help desk to the tier-III engineers, everyone who’s in the in-house IT team must have exceptional experience to cater to the everyday IT needs of a company. However, if a business is operating on a shoestring, it’ll hire an inexperienced lot (which can lead to dozens of unsolved IT instances and downtime).

Which is why, it’s apt to get the services of an IT team that’s got the very exposure to understand and solve a range of security issues and phishing scams. The simple fact that the amount of IT tickets that a managed service provider closes daily testifies to its honed skills.

It’s true that you can get bespoke IT services whenever you’re getting an in-house IT team, but there’s still no denying that outsourcing managed services has multiple benefits. In short, such managed service providers are adept in marshaling the different elements of success-communication, organization, and collaboration.

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IT Managed Services: How They Can Help Improve Your Information Security

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Many companies are turning to IT managed services for help with keeping their data secure. If a security breach were to occur on company computers and servers, sensitive information such as personal client and employee information, trade secrets, or financial records could be compromised. This could lead to the loss of integrity of the company as well as loss of client trust.

This is where IT managed services come in handy. They can help with making sure servers and networked computers communicate with each other and with the outside world in a safe and efficient manner. More specifically, they can aid in ensuring that your networks, servers, and computers have the latest security software, can fend off malware and viruses, and can be protected overall from information security threats.

Types of Information Security Pitfalls

Here are some of the typical risks a managed services provider can help mitigate:

Attacks from virtual threats. If you use a hypervisor machine (the virtual platform that hosts operating systems), you must make sure to keep its security measures up to date with the latest patches because it is possible for it to be attacked from within the virtual world. If that attack were to occur, all of your servers would be compromised.

The transfer of harmful data packets onto your servers with your knowledge is another viral threat that your company may face. A managed services provider can set up virtual firewalls that will create boundaries between each server and will prevent servers from communicating with non-secure servers.

Lack of network oversight and mindfulness. When hiring an IT managed services professional, a clear line of security responsibility is set so that you and your employees can focus on your own tasks at hand instead of worrying over who is responsible for the company’s information security.

Virtual sprawl. It can be easy to keep creating new servers when a company has virtual servers (even when you don’t work in the IT department). When more servers are created than being tracked is when a virtual sprawl can occur. This leaves the virtual server susceptible to being attacked from outside forces (hackers). If a server is deliberately created and then forgotten about, the information on it may be at greater risk of being compromised.

IT managed services will help your company create only the servers it needs. A managed services provider can also help prevent virtual servers you aren’t aware of from infecting your other servers by installing and updating security patches.

How an Experienced IT Managed Services Company Can Help

An IT managed services firm can help improve and maintain your information security so that, even though a virtual server is out of sight, the security maintenance needed to keep your business up and running is not forgotten about.

A managed services provider can do the following for your company:

-Install, maintain and update security systems on each server and computer.

-So that you are aware of the type of information the servers share, they can set up server scans.

-To help ensure that each new server has a purpose, they can design server-creating protocols.

-Without the proper formatting, a security patch will not be able to protect your server against attacks. Therefore, they can correctly install security patches.

The security of your network is highly important for your company. An IT managed services company can provide the proper support and security monitoring you need in order to prevent or address any potential issues before they impact the productivity, customer relations, and bottom line of your company.

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Why Use IT Managed Services?

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Short answer is because it’s cheaper than the other options. Longer answer because it’s cheaper and your IT systems are looked after by a team of professionals who do this day in and day out. Still not convinced? Let’s take an example. Company ‘A’ has 1 Small Business Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.

What does company ‘A’ need to provide first class IT management for its systems and staff?

A single point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? The list goes on and on.

So what can company ‘A’ do?

Get an existing employee who’s good with computers to help out with any problems?

This will not provide you with many of the above requirements. The individual in question may be great at fixing computers at home, but have they any experience of IT in business? Imagine they spend all day trying to fix a printing issue. They may or may not get it fixed. Any time they have spent doing a job they are not trained for should have been spent doing the job they are trained and paid for. Effectively, you would be paying a non-IT professional to do the job of a professional. So what else?

Employee an IT Professional, or even a team?

Hire all the people you need to provide the service you require. How many people is that? Research shows that one IT employee is needed per 40 staff. So, you will need to employee one person to support company ‘A’. This one person is going to be busy trying to cover desktop support, helpdesk, network support, R&D, root cause analysis etc. You may think he can manage – after all he only has 24 users to look after! Maybe he can, but not when he is ill, on holiday, or needs to be looking at two incidents at the same time. He also needs to be well trained in desktop, server and network support, not forgetting the customer facing skills. As he hasn’t any backup he needs to be a senior technician, able to work on his own. An approximate salary of £40-£50k, as well as benefits, training and holiday cover. Maybe there’s an alternative?

Use an IT Company. When you have a problem pay them by the hour to come in and fix it.

The IT company will only get paid when you have problems. Does this encourage them to fix the root cause? Are they preventing problems before they occur? NO! You may find you let your IT systems degrade and when you find it impacts your business you have to pay for a quick fix. Don’t forget you’re not just paying the engineer. You are losing money as your employees can’t function at full capacity when their systems aren’t working. In fact you could be paying twice as much when you have a problem.

And for all this money you get break/fix support. What about all the things we mentioned? You really need to have proper IT management. Are you going to pay by the hour for all them as well? It’s difficult to put a price on what this is going to cost over a year, and that makes budget time rather difficult.

The Solution – Use an IT Managed Services Company.

The first thing to mention is cost. Simply by multiplying the number of servers, desktops and laptops you need supported by a fixed monthly cost you set your IT support budget for the year.

For company ‘A’ this cost would be around £10,000 per year. It’s a lot less than employing your own staff. It’s also likely to be a lot less than using Pay As You Go IT support. So what do you get for the money? You get everything mentioned at the beginning of this article:

A single point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted hardware and software. So how do IT Managed Services give you so much more than the other options, while still costing less?

IT Managed Service companies are structured to become the IT department for multiple companies. With the right tools, processes, experience and software, IT support costs are reduced due to increased levels of efficiency.

IT Managed Services companies work by fixing issues as soon as they arise. In many cases even before the client has noticed. 24*7 alerting means that as soon as an issue arises the Managed Service company is aware and the problem can be resolved before it impacts your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even need to come in. They just connect to the problem device, resolve the issue and move on to the next incident.

Using an IT managed services provider also means that your IT needs are dealt with quickly, as they tend to only use engineers with extensive real-world experience. Managed service IT companies can employ the best as they know it’s the skills of these people who help protect the IT systems of their clients. Managed service IT companies want these IT Systems to work all the time, otherwise they don’t meet the stringent SLA’s (Service Level Agreements) they set. If a problem is ignored and escalated it means they have to travel to your site to resolve it. That costs them money, so it makes sense for IT managed service companies to make sure your systems work.

In most cases they will help you with strategy. This is done by monitoring and analysing the information they get from alerting systems, and the incidents raised by the users. Using this information IT managed services companies work with their clients to reduce the number of incidents raised. This saves your company, and theirs, time and money.

Of course having an IT Managed Services company on your side does not mean everything is included. If you have development work, or other new requirements then additional charges may apply, though your support budget should be fixed.

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Managed Services – The Secret Sauce For A Successful Managed Services Business

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Just for the moment, consider yourself a moderately successful IT service provider who sees the growing opportunity in managed services, is quickly developing the technology to support this burgeoning market and knows the secret – has in fact the secret “sauce” – to managing a successful managed services business.

Now liken yourself and your IT business to the owner of a fine dining establishment. The restaurant owner knows that his professional livelihood is built on the “meat and potatoes” of his operation, namely his fine selection of highly quality meats cooked to perfection. And he is convinced that his culinary success is due to the secret “sauce” he has created to adorn each entree. He even has a signature garnish that he places on top of each entree that makes it highly unique to him and a cut above his competition.

This same analogy applies to your IT business. Your company is probably beginning to shift away from the technology and the tools that deliver services to a realization that the managed services business is the “meat and potatoes” upon which your future livelihood will rest. Your “culinary” success will be due, in large part, to the special “sauce” you create to adorn each managed service you offer. That special “sauce” is your marketing strategy. The garnish you place on each managed service is the one unique fact or feature about your business -and how you market it – that sets you apart from your competitors.

So, what are the “meat and potatoes” of your business – the managed services you plan to offer your clients as you transition to a successful managed service business? How are you going to marketing those services – what “sauce” or “sauces” are you going to create to sell them? What “garnish” will you put on top – what fact or feature about your business is unique enough to separate and differentiate you from your competition?

First, let’s talk about managed services. This is the “meat and potatoes” of your operation.

To optimize your overall performance as a successful managed services business, here are five key elements of the business to master. Mastery of these “secrets of success” will determine how well you do in the marketplace and positively impact your success and survivability as a managed services provider (MSP).

  1. Core Technologies. The definition of managed services is expanding from infrastructure management and remote maintenance to the inclusion of software as a service. Selecting the right technology is one key piece of an effective MSP strategy. Successful MSPs typically use one of two types of software solutions – Professional Services Automation Software (PSA) and Remote Monitoring and Management Software (RMM). PSA blends such functions as customer relationship management (CRM), sales force automation, customer billing and troubleshooting into one single comprehensive platform. RMM allows the MSP to proactively maintain and troubleshoot customer systems and networks off-site.
  2. Emerging Technologies. Up until now, MSPs were able to master basic PC and server administration. Today’s MSPs face new challenges as the landscape of managed services continues to evolve. Now these MSPs have to master cloud and SaaS managements and learn how to tap into systems like Amazon Web Services (AWS), Google Apps, Microsoft Windows Azure and Microsoft Business Productivity Online Suite (BPOS). Keeping pace with these options requires constant networking. Successful MSPs make this one of their biggest priorities.
  3. Business Leadership. As you move from being a technology driven business to being a managed services provider, commitment from the CEO and top management is critical. Managed services will stall or fail completely without this commitment. CEOs don’t have to master the MSP technologies but what they do need to do is this:
    1. Promote recurring revenue streams as much as possible instead of quick break fix project work.
    2. Track and improve customer service levels rather than billable hours.
    3. Schedule frequent meetings to advise customers on those service levels and to discuss technologies that can further improve overall business performance.
  4. Hiring & Firing, Sales Training & Compensation. The jury is still out on whether MSPs need to fire or replace staff as they push into managed services or work with existing staff to generate more and more recurring revenue. Sometimes MSPs find it works better if they augment their staff with outside talent, though many times this talent can be found within their existing rank-and-file. In more traditional IT companies, sales teams are generally paid a one-time commission for special projects revenue. In the managed services market, however, recurring revenue models create new opportunities and new challenges. The biggest challenge is keeping salespeople focused on longer-term, ongoing contracts rather than quick-hit project work. Without the proper compensation plans in place, salespeople may make half-hearted managed services calls and end up pitching a new technology product instead of the managed services you hope to sell. The best MSP in the most successful managed services business has clearly communicated compensation plans with well-defined goals and priorities that motivate the sales professional to look for more business and more opportunities for managed services from either existing clients or new ones.
  5. Service Level Agreements. Successful MSPs know that without a well-designed and understood service level agreement in place, the clients will be expecting one thing and the MSP another. Using a solid service level agreement shows the client that you know what you are doing and that you will put both your reputation and wallet behind your word.

Now, let’s talk about how you are going to marketing these managed services. What “sauce” or “sauces” are you going to create to sell this business model and bring value to the customer. The signature “sauce” you create and the ingredients you use to make it is the key to your success. Here are the three ingredients you need:

Marketing & Client Education. Managed services generates a significant amount of information about end users’ activities and needs. Successful MSPs use that information to anticipate those needs and recommend applications and value-added services to help clients run their businesses more effectively. Using that information as part of a marketing strategy to better educate the customer is paramount. Many MSPs believe the client’s lack of knowledge and understanding about the managed services business model is their greatest inhibitor to success. When the time comes to describe your managed services portfolio to clients, remember these three words – less is better. Skip the high-tech acronyms, the techie bells and whistles, and focus on the benefits to your client. Concentrate only on the services you offer that bring them real value, like customer satisfaction or service levels.

Marketing Strategies. To date, managed services has been about the technology, but today’s successful MSPs are more focused on how to run their business well and deliver value to their customers. They know the importance of a successful business model, targeted sales strategies and value propositions and they are marketing all of that to their clients as part of their managing services portfolio. But the driving force behind the push to invest in a sales and marketing strategy is the company’s commitment to sell the customer on the value the MSP can provide.

The New Marketing Model. Successful MSPs know that technology alone is not going to change their business. They know it’s all about creating a business model of managed services and equipping themselves with the skills to run their business and to market it to a targeted audience. To build a successful marketing model, you need to do three things:

  1. Define your product (managed services) from the client’s perspective and sell it that way. Let client’s know the advantages of this approach. Let them know you can provide them with software and spread costs over a number of clients. Tell them you can build more application experience than in-house staff. Assure them that your key software systems are kept up to date, available and managed for performance by experts. Let them know they will always have access to product and technology experts. Show them you can reduce their costs to a predictable monthly fee.
  2. Know your client and let them know you know them. Let them know that you know it takes them six to 12 months to commit to a services program. Speak to them in their own language by speaking to the pains that you know that they have because they are common in the industry. Then show how you are uniquely qualified to resolve these pains and problems.
  3. Use sales and marketing tools to your advantage to reach your client and, use only those with a proven return on investment. Schedule as many visits and meetings with the client as you can to advise them on service levels and to discuss new and emerging technologies to further improve business performance. Invite them to events like small business luncheons to get their thoughts and opinions on business trends or use of technology. Prepare hand-outs describing the benefits of predictable, flat-rate, proactive managed services programs. Create ongoing marketing and PR campaigns to announce new software products and technologies. Actively solicit customer endorsements.

Now, once again, liken yourself and your IT business to the owner of a fine dining establishment. We have defined the “meat and potatoes” of your operations – all of the managed services upon which your business in now built. We have given you the key ingredients to make your special “sauce” or “sauces” – client education, key marketing strategies and the new marketing model. Now all you need is that signature garnish you place on each of your products that is unique to you and you alone and a cut above your competition.

That garnish is a statement of who you are and how you present yourself. Are you ingenious? Are you creative? Are you capable of delivering the services required in a knowledgeable and innovative way? Do you communicate reliability and dependability? Are you empathic towards your client and their needs? What is it about you that makes the client want to do business with you and nobody but you? These are the intangible things that set you and your managed services business apart from your competitors. This is what your clients will remember.

This is a concise overview of what it takes to succeed as an MSP. Know your product. Know the market. Know your customer. Then move ahead and capitalize on the opportunities in managed services.

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Pros and Cons of Managed Services

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Today, there are lots of business companies which prefer to tie up with any third party company to get support on IT related chores. You can rely on the managed services for technological outsourcing as this is regarded as one of the best model for the vendors and also for the outsourcing organizations if you have a business and want to expand it overnight. Use of technology is increasing at every sector. Earlier, the organizations used calendars and various physical components to carry on their job. Now-a-days, the competition is becoming very serious. You can’t afford to miss any chance to progress. Therefore, the third party companies are coming ahead to provide help on maintaining proper infrastructure of the organization. Before relying on such company you must know the pros and cons of such services.

Pros of Managed Services

Every business organization has huge burden of expanding the business now and then. They have to make strategies and proper game plans and execute those effectively. Therefore, it becomes difficult to do all necessary services by themselves or contact manage services providers to take up the responsibilities on behalf of them.

The advantages of these services are-

1. Favorable Maintenance Infrastructure- Primarily, managed hosting companies put a number of best choices and effective performances in a nutshell. It becomes challenging for the companies to choose from their myriad set of applications. But one thing is sure that if a company hires such services, it will get well-integrated result within time. They always keep you updated, mange without any dispute and offer different level of agreements which entrust you with efficient availability.

2. Cost Effective- Have you ever thought how much do you need to invest for buying new server or organizing interview sessions to appoint recruits to host a single set of work? It is always more than contacting managed service providers. Why to spend unnecessarily while you can have the benefits of these services?

3. Easy Installation- In the competitive market of business, time is money. If you can’t run faster you’ll be lagged behind. Managed services providers always keep you in the run. They can be deployed very fast and take less time to function immediately and meet new demands.

4. Expert Monitoring- The administrative department has other assignments to complete. So, it is not possible to watch over the network hardware and servers. If the IT department of a company utilize MSP, it will be easier to monitor technological performances on the basis of 24*7.

Cons of Managed Services

1. Instability- There are certain disadvantages of MSP. Actually, when an organization depends upon these services, they assume that the business will hike a lot. If the Managed Service Provider fails to meet the need of the organization, they are the one to be blamed. Such incidents can hamper their reputation.

2. Huge Pressure- It is natural that an organization may not get positive result from a MSP. When they switch to another, they have huge expectations from the new third party organization.

Overall, it can be said that managed services providers are full of benefits for any type of business organizations. If you are expanding your business, take help from them and do your chores without any tension.

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8 Things to Cover in Your Managed Services Agreements

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Outsourcing your IT processes to a Managed Service Provider (MSP) is a great idea. But to benefit the most from an MSP, it is essential that both the parties are on the same page regarding requirements and deliverables.

With an accurate Managed Services Agreement outlining the services provided by MSP, clients can build realistic expectations while covering the MSPs against liabilities.

While creating a Managed Services Agreement, there are certain things which you shouldn’t miss out; let’s go through them in detail.

1. Services

The first and foremost thing to be included in your agreement is the kind of services you are going to provide to the client. Whether it is just management, cloud, support services or a package of all of them; everything should be clearly outlined. It is also important to mention which services are excluded to avoid future complications.

2. Response time

The agreement should clearly define the duration of which you will be responding to an issue brought up by your client. Make sure to specify your business hours and if you will be providing services in addition to those business hours. If yes, then whether extra charges would be applicable for that or not.

3. Responsibilities

Your Managed Services Agreement should clearly account for all the things you will be responsible for during your association with the clients. It should state what responsibilities will be taken up by you in cases of system, hardware or network failures or glitches.

All such scenarios should be pointed out in detail so that the client doesn’t form any misconception about your services.

4. Availability

Your client can build unrealistic expectations regarding the services they will be getting from you. To avoid this, it is very important that you define the realistic services which you will be able to provide them. For example, how fast will you be fixing any system failure or disasters? How often will backups be carried out? It will provide them with a real assurance of your services.

5. Client demands

To avoid getting called for unreasonable client demands, it is important for you to define your system requirements. What that means is, there must be some standards defined in the agreement on the basis of which the client will be able to avail your services. If these set standards are not met, you are not liable to offer your services.

6. Guarantee

Don’t promise more than you can deliver. While confirming your alliance with any of your clients, be sure about your deliverables and abilities. It is best to avoid making false guarantees in order to acquire a prospective client.

7. Performance

Your agreement should document expectations concerning system performance with clarity. It is especially helpful if you are dealing with services related to hardware, workstations and third-party systems.

8. Priorities

It is possible that your clients might trouble you with petty issues and make them seem as urgent. To avoid this scenario, you must define your priorities without any confusion. It gives your client a clear idea of what problems can be stated as urgent and which of them can wait a little longer for solutions.

So the next time when you are getting that agreement ready, make sure to tick these points off your list for a smooth alliance.