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4 Reasons Why Managed IT Support Services Teams Outperform the In-House Technicians

Every mid-sized business wishes to have its own in-house IT team. This team performs a range of activities related to troubleshooting and maintaining the computer network. After all, a business needs having a team by its side every day so that IT catastrophes get averted way before they wreck the entire system. However, do such mishaps come to pass daily? No, they don’t.

For this reason, you’ll notice countless businesses that prefer having a managed service provider rather than an in-house IT team. Any mid-sized business having in-house IT techs complains that they mostly eat away the resources even when the network is running smoothly-and that’s just one of the many reasons why companies prefer a managed service provider. So read further if you’re blowing hot and cold on bringing on board a provider offering managed IT services in any other part of the world.

A structure that’s built on trust and experience

Every leading managed services provider has a structure to perform the everyday IT activities; that is, every IT process-no matter how much critical it has been-is tested, tried, and refined before it gets implemented. Such service providers have got time-honored resources because their procedures/processes are systematized as they’ve acquired years of experience and expertise of serving different clients.

And because of such systematized processes and documentation, such service providers and their clients aren’t ever hamstrung by the annoying downtime. Such systematized structures enable an outsourced IT team to solve even the most critical tech snags in short turnarounds.

Tools that are created at the cutting edge of IT

Whenever you’ll have an in-house tech team, you’ll have to invest a lot on tools such as troubleshooting software, antivirus programs, ticketing applications, and other IT managerial tools; and these tools can even cost the business a small fortune.

However, you don’t have to fret about the investments on such IT tools whenever you’re working alongside a managed service provider. And the best part is that each of the chief managed service providers will have the latest IT tools in its arsenal so that you, the client, get seamless services every second.

Cost efficiency and IT maintenance need to go hand in hand

Even if your business manages to buy the sophisticated IT tools (which we’ve mentioned above), then it’ll cost you hundreds and thousands of dollars to update them regularly. That is, the initial capital investment in such cases is pretty huge especially for medium- and small-sized businesses.

Further, if your business has somehow managed to invest in buying such a toolkit, the cost won’t end there. Rather, you’ll, then, have to train the support team to use the newest version of such tools. So that’s another overhead that’ll continuously hurt your budget for quite a long time. However, such costly training sessions won’t bother whenever you’ll get the services of a managed service provider.

The skills that can be vouched for

An IT department is characterized by its skills and how much time does it spend to refine them. Right from the help desk to the tier-III engineers, everyone who’s in the in-house IT team must have exceptional experience to cater to the everyday IT needs of a company. However, if a business is operating on a shoestring, it’ll hire an inexperienced lot (which can lead to dozens of unsolved IT instances and downtime).

Which is why, it’s apt to get the services of an IT team that’s got the very exposure to understand and solve a range of security issues and phishing scams. The simple fact that the amount of IT tickets that a managed service provider closes daily testifies to its honed skills.

It’s true that you can get bespoke IT services whenever you’re getting an in-house IT team, but there’s still no denying that outsourcing managed services has multiple benefits. In short, such managed service providers are adept in marshaling the different elements of success-communication, organization, and collaboration.

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IT Managed Services: How They Can Help Improve Your Information Security

Many companies are turning to IT managed services for help with keeping their data secure. If a security breach were to occur on company computers and servers, sensitive information such as personal client and employee information, trade secrets, or financial records could be compromised. This could lead to the loss of integrity of the company as well as loss of client trust.

This is where IT managed services come in handy. They can help with making sure servers and networked computers communicate with each other and with the outside world in a safe and efficient manner. More specifically, they can aid in ensuring that your networks, servers, and computers have the latest security software, can fend off malware and viruses, and can be protected overall from information security threats.

Types of Information Security Pitfalls

Here are some of the typical risks a managed services provider can help mitigate:

Attacks from virtual threats. If you use a hypervisor machine (the virtual platform that hosts operating systems), you must make sure to keep its security measures up to date with the latest patches because it is possible for it to be attacked from within the virtual world. If that attack were to occur, all of your servers would be compromised.

The transfer of harmful data packets onto your servers with your knowledge is another viral threat that your company may face. A managed services provider can set up virtual firewalls that will create boundaries between each server and will prevent servers from communicating with non-secure servers.

Lack of network oversight and mindfulness. When hiring an IT managed services professional, a clear line of security responsibility is set so that you and your employees can focus on your own tasks at hand instead of worrying over who is responsible for the company’s information security.

Virtual sprawl. It can be easy to keep creating new servers when a company has virtual servers (even when you don’t work in the IT department). When more servers are created than being tracked is when a virtual sprawl can occur. This leaves the virtual server susceptible to being attacked from outside forces (hackers). If a server is deliberately created and then forgotten about, the information on it may be at greater risk of being compromised.

IT managed services will help your company create only the servers it needs. A managed services provider can also help prevent virtual servers you aren’t aware of from infecting your other servers by installing and updating security patches.

How an Experienced IT Managed Services Company Can Help

An IT managed services firm can help improve and maintain your information security so that, even though a virtual server is out of sight, the security maintenance needed to keep your business up and running is not forgotten about.

A managed services provider can do the following for your company:

-Install, maintain and update security systems on each server and computer.

-So that you are aware of the type of information the servers share, they can set up server scans.

-To help ensure that each new server has a purpose, they can design server-creating protocols.

-Without the proper formatting, a security patch will not be able to protect your server against attacks. Therefore, they can correctly install security patches.

The security of your network is highly important for your company. An IT managed services company can provide the proper support and security monitoring you need in order to prevent or address any potential issues before they impact the productivity, customer relations, and bottom line of your company.

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Managed Services – The Secret Sauce For A Successful Managed Services Business

Just for the moment, consider yourself a moderately successful IT service provider who sees the growing opportunity in managed services, is quickly developing the technology to support this burgeoning market and knows the secret – has in fact the secret “sauce” – to managing a successful managed services business.

Now liken yourself and your IT business to the owner of a fine dining establishment. The restaurant owner knows that his professional livelihood is built on the “meat and potatoes” of his operation, namely his fine selection of highly quality meats cooked to perfection. And he is convinced that his culinary success is due to the secret “sauce” he has created to adorn each entree. He even has a signature garnish that he places on top of each entree that makes it highly unique to him and a cut above his competition.

This same analogy applies to your IT business. Your company is probably beginning to shift away from the technology and the tools that deliver services to a realization that the managed services business is the “meat and potatoes” upon which your future livelihood will rest. Your “culinary” success will be due, in large part, to the special “sauce” you create to adorn each managed service you offer. That special “sauce” is your marketing strategy. The garnish you place on each managed service is the one unique fact or feature about your business -and how you market it – that sets you apart from your competitors.

So, what are the “meat and potatoes” of your business – the managed services you plan to offer your clients as you transition to a successful managed service business? How are you going to marketing those services – what “sauce” or “sauces” are you going to create to sell them? What “garnish” will you put on top – what fact or feature about your business is unique enough to separate and differentiate you from your competition?

First, let’s talk about managed services. This is the “meat and potatoes” of your operation.

To optimize your overall performance as a successful managed services business, here are five key elements of the business to master. Mastery of these “secrets of success” will determine how well you do in the marketplace and positively impact your success and survivability as a managed services provider (MSP).

  1. Core Technologies. The definition of managed services is expanding from infrastructure management and remote maintenance to the inclusion of software as a service. Selecting the right technology is one key piece of an effective MSP strategy. Successful MSPs typically use one of two types of software solutions – Professional Services Automation Software (PSA) and Remote Monitoring and Management Software (RMM). PSA blends such functions as customer relationship management (CRM), sales force automation, customer billing and troubleshooting into one single comprehensive platform. RMM allows the MSP to proactively maintain and troubleshoot customer systems and networks off-site.
  2. Emerging Technologies. Up until now, MSPs were able to master basic PC and server administration. Today’s MSPs face new challenges as the landscape of managed services continues to evolve. Now these MSPs have to master cloud and SaaS managements and learn how to tap into systems like Amazon Web Services (AWS), Google Apps, Microsoft Windows Azure and Microsoft Business Productivity Online Suite (BPOS). Keeping pace with these options requires constant networking. Successful MSPs make this one of their biggest priorities.
  3. Business Leadership. As you move from being a technology driven business to being a managed services provider, commitment from the CEO and top management is critical. Managed services will stall or fail completely without this commitment. CEOs don’t have to master the MSP technologies but what they do need to do is this:
    1. Promote recurring revenue streams as much as possible instead of quick break fix project work.
    2. Track and improve customer service levels rather than billable hours.
    3. Schedule frequent meetings to advise customers on those service levels and to discuss technologies that can further improve overall business performance.
  4. Hiring & Firing, Sales Training & Compensation. The jury is still out on whether MSPs need to fire or replace staff as they push into managed services or work with existing staff to generate more and more recurring revenue. Sometimes MSPs find it works better if they augment their staff with outside talent, though many times this talent can be found within their existing rank-and-file. In more traditional IT companies, sales teams are generally paid a one-time commission for special projects revenue. In the managed services market, however, recurring revenue models create new opportunities and new challenges. The biggest challenge is keeping salespeople focused on longer-term, ongoing contracts rather than quick-hit project work. Without the proper compensation plans in place, salespeople may make half-hearted managed services calls and end up pitching a new technology product instead of the managed services you hope to sell. The best MSP in the most successful managed services business has clearly communicated compensation plans with well-defined goals and priorities that motivate the sales professional to look for more business and more opportunities for managed services from either existing clients or new ones.
  5. Service Level Agreements. Successful MSPs know that without a well-designed and understood service level agreement in place, the clients will be expecting one thing and the MSP another. Using a solid service level agreement shows the client that you know what you are doing and that you will put both your reputation and wallet behind your word.

Now, let’s talk about how you are going to marketing these managed services. What “sauce” or “sauces” are you going to create to sell this business model and bring value to the customer. The signature “sauce” you create and the ingredients you use to make it is the key to your success. Here are the three ingredients you need:

Marketing & Client Education. Managed services generates a significant amount of information about end users’ activities and needs. Successful MSPs use that information to anticipate those needs and recommend applications and value-added services to help clients run their businesses more effectively. Using that information as part of a marketing strategy to better educate the customer is paramount. Many MSPs believe the client’s lack of knowledge and understanding about the managed services business model is their greatest inhibitor to success. When the time comes to describe your managed services portfolio to clients, remember these three words – less is better. Skip the high-tech acronyms, the techie bells and whistles, and focus on the benefits to your client. Concentrate only on the services you offer that bring them real value, like customer satisfaction or service levels.

Marketing Strategies. To date, managed services has been about the technology, but today’s successful MSPs are more focused on how to run their business well and deliver value to their customers. They know the importance of a successful business model, targeted sales strategies and value propositions and they are marketing all of that to their clients as part of their managing services portfolio. But the driving force behind the push to invest in a sales and marketing strategy is the company’s commitment to sell the customer on the value the MSP can provide.

The New Marketing Model. Successful MSPs know that technology alone is not going to change their business. They know it’s all about creating a business model of managed services and equipping themselves with the skills to run their business and to market it to a targeted audience. To build a successful marketing model, you need to do three things:

  1. Define your product (managed services) from the client’s perspective and sell it that way. Let client’s know the advantages of this approach. Let them know you can provide them with software and spread costs over a number of clients. Tell them you can build more application experience than in-house staff. Assure them that your key software systems are kept up to date, available and managed for performance by experts. Let them know they will always have access to product and technology experts. Show them you can reduce their costs to a predictable monthly fee.
  2. Know your client and let them know you know them. Let them know that you know it takes them six to 12 months to commit to a services program. Speak to them in their own language by speaking to the pains that you know that they have because they are common in the industry. Then show how you are uniquely qualified to resolve these pains and problems.
  3. Use sales and marketing tools to your advantage to reach your client and, use only those with a proven return on investment. Schedule as many visits and meetings with the client as you can to advise them on service levels and to discuss new and emerging technologies to further improve business performance. Invite them to events like small business luncheons to get their thoughts and opinions on business trends or use of technology. Prepare hand-outs describing the benefits of predictable, flat-rate, proactive managed services programs. Create ongoing marketing and PR campaigns to announce new software products and technologies. Actively solicit customer endorsements.

Now, once again, liken yourself and your IT business to the owner of a fine dining establishment. We have defined the “meat and potatoes” of your operations – all of the managed services upon which your business in now built. We have given you the key ingredients to make your special “sauce” or “sauces” – client education, key marketing strategies and the new marketing model. Now all you need is that signature garnish you place on each of your products that is unique to you and you alone and a cut above your competition.

That garnish is a statement of who you are and how you present yourself. Are you ingenious? Are you creative? Are you capable of delivering the services required in a knowledgeable and innovative way? Do you communicate reliability and dependability? Are you empathic towards your client and their needs? What is it about you that makes the client want to do business with you and nobody but you? These are the intangible things that set you and your managed services business apart from your competitors. This is what your clients will remember.

This is a concise overview of what it takes to succeed as an MSP. Know your product. Know the market. Know your customer. Then move ahead and capitalize on the opportunities in managed services.

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Why Use IT Managed Services?

Short answer is because it’s cheaper than the other options. Longer answer because it’s cheaper and your IT systems are looked after by a team of professionals who do this day in and day out. Still not convinced? Let’s take an example. Company ‘A’ has 1 Small Business Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.

What does company ‘A’ need to provide first class IT management for its systems and staff?

A single point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? The list goes on and on.

So what can company ‘A’ do?

Get an existing employee who’s good with computers to help out with any problems?

This will not provide you with many of the above requirements. The individual in question may be great at fixing computers at home, but have they any experience of IT in business? Imagine they spend all day trying to fix a printing issue. They may or may not get it fixed. Any time they have spent doing a job they are not trained for should have been spent doing the job they are trained and paid for. Effectively, you would be paying a non-IT professional to do the job of a professional. So what else?

Employee an IT Professional, or even a team?

Hire all the people you need to provide the service you require. How many people is that? Research shows that one IT employee is needed per 40 staff. So, you will need to employee one person to support company ‘A’. This one person is going to be busy trying to cover desktop support, helpdesk, network support, R&D, root cause analysis etc. You may think he can manage – after all he only has 24 users to look after! Maybe he can, but not when he is ill, on holiday, or needs to be looking at two incidents at the same time. He also needs to be well trained in desktop, server and network support, not forgetting the customer facing skills. As he hasn’t any backup he needs to be a senior technician, able to work on his own. An approximate salary of £40-£50k, as well as benefits, training and holiday cover. Maybe there’s an alternative?

Use an IT Company. When you have a problem pay them by the hour to come in and fix it.

The IT company will only get paid when you have problems. Does this encourage them to fix the root cause? Are they preventing problems before they occur? NO! You may find you let your IT systems degrade and when you find it impacts your business you have to pay for a quick fix. Don’t forget you’re not just paying the engineer. You are losing money as your employees can’t function at full capacity when their systems aren’t working. In fact you could be paying twice as much when you have a problem.

And for all this money you get break/fix support. What about all the things we mentioned? You really need to have proper IT management. Are you going to pay by the hour for all them as well? It’s difficult to put a price on what this is going to cost over a year, and that makes budget time rather difficult.

The Solution – Use an IT Managed Services Company.

The first thing to mention is cost. Simply by multiplying the number of servers, desktops and laptops you need supported by a fixed monthly cost you set your IT support budget for the year.

For company ‘A’ this cost would be around £10,000 per year. It’s a lot less than employing your own staff. It’s also likely to be a lot less than using Pay As You Go IT support. So what do you get for the money? You get everything mentioned at the beginning of this article:

A single point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted hardware and software. So how do IT Managed Services give you so much more than the other options, while still costing less?

IT Managed Service companies are structured to become the IT department for multiple companies. With the right tools, processes, experience and software, IT support costs are reduced due to increased levels of efficiency.

IT Managed Services companies work by fixing issues as soon as they arise. In many cases even before the client has noticed. 24*7 alerting means that as soon as an issue arises the Managed Service company is aware and the problem can be resolved before it impacts your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even need to come in. They just connect to the problem device, resolve the issue and move on to the next incident.

Using an IT managed services provider also means that your IT needs are dealt with quickly, as they tend to only use engineers with extensive real-world experience. Managed service IT companies can employ the best as they know it’s the skills of these people who help protect the IT systems of their clients. Managed service IT companies want these IT Systems to work all the time, otherwise they don’t meet the stringent SLA’s (Service Level Agreements) they set. If a problem is ignored and escalated it means they have to travel to your site to resolve it. That costs them money, so it makes sense for IT managed service companies to make sure your systems work.

In most cases they will help you with strategy. This is done by monitoring and analysing the information they get from alerting systems, and the incidents raised by the users. Using this information IT managed services companies work with their clients to reduce the number of incidents raised. This saves your company, and theirs, time and money.

Of course having an IT Managed Services company on your side does not mean everything is included. If you have development work, or other new requirements then additional charges may apply, though your support budget should be fixed.

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Pros and Cons of Managed Services

Today, there are lots of business companies which prefer to tie up with any third party company to get support on IT related chores. You can rely on the managed services for technological outsourcing as this is regarded as one of the best model for the vendors and also for the outsourcing organizations if you have a business and want to expand it overnight. Use of technology is increasing at every sector. Earlier, the organizations used calendars and various physical components to carry on their job. Now-a-days, the competition is becoming very serious. You can’t afford to miss any chance to progress. Therefore, the third party companies are coming ahead to provide help on maintaining proper infrastructure of the organization. Before relying on such company you must know the pros and cons of such services.

Pros of Managed Services

Every business organization has huge burden of expanding the business now and then. They have to make strategies and proper game plans and execute those effectively. Therefore, it becomes difficult to do all necessary services by themselves or contact manage services providers to take up the responsibilities on behalf of them.

The advantages of these services are-

1. Favorable Maintenance Infrastructure- Primarily, managed hosting companies put a number of best choices and effective performances in a nutshell. It becomes challenging for the companies to choose from their myriad set of applications. But one thing is sure that if a company hires such services, it will get well-integrated result within time. They always keep you updated, mange without any dispute and offer different level of agreements which entrust you with efficient availability.

2. Cost Effective- Have you ever thought how much do you need to invest for buying new server or organizing interview sessions to appoint recruits to host a single set of work? It is always more than contacting managed service providers. Why to spend unnecessarily while you can have the benefits of these services?

3. Easy Installation- In the competitive market of business, time is money. If you can’t run faster you’ll be lagged behind. Managed services providers always keep you in the run. They can be deployed very fast and take less time to function immediately and meet new demands.

4. Expert Monitoring- The administrative department has other assignments to complete. So, it is not possible to watch over the network hardware and servers. If the IT department of a company utilize MSP, it will be easier to monitor technological performances on the basis of 24*7.

Cons of Managed Services

1. Instability- There are certain disadvantages of MSP. Actually, when an organization depends upon these services, they assume that the business will hike a lot. If the Managed Service Provider fails to meet the need of the organization, they are the one to be blamed. Such incidents can hamper their reputation.

2. Huge Pressure- It is natural that an organization may not get positive result from a MSP. When they switch to another, they have huge expectations from the new third party organization.

Overall, it can be said that managed services providers are full of benefits for any type of business organizations. If you are expanding your business, take help from them and do your chores without any tension.

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8 Things to Cover in Your Managed Services Agreements

Outsourcing your IT processes to a Managed Service Provider (MSP) is a great idea. But to benefit the most from an MSP, it is essential that both the parties are on the same page regarding requirements and deliverables.

With an accurate Managed Services Agreement outlining the services provided by MSP, clients can build realistic expectations while covering the MSPs against liabilities.

While creating a Managed Services Agreement, there are certain things which you shouldn’t miss out; let’s go through them in detail.

1. Services

The first and foremost thing to be included in your agreement is the kind of services you are going to provide to the client. Whether it is just management, cloud, support services or a package of all of them; everything should be clearly outlined. It is also important to mention which services are excluded to avoid future complications.

2. Response time

The agreement should clearly define the duration of which you will be responding to an issue brought up by your client. Make sure to specify your business hours and if you will be providing services in addition to those business hours. If yes, then whether extra charges would be applicable for that or not.

3. Responsibilities

Your Managed Services Agreement should clearly account for all the things you will be responsible for during your association with the clients. It should state what responsibilities will be taken up by you in cases of system, hardware or network failures or glitches.

All such scenarios should be pointed out in detail so that the client doesn’t form any misconception about your services.

4. Availability

Your client can build unrealistic expectations regarding the services they will be getting from you. To avoid this, it is very important that you define the realistic services which you will be able to provide them. For example, how fast will you be fixing any system failure or disasters? How often will backups be carried out? It will provide them with a real assurance of your services.

5. Client demands

To avoid getting called for unreasonable client demands, it is important for you to define your system requirements. What that means is, there must be some standards defined in the agreement on the basis of which the client will be able to avail your services. If these set standards are not met, you are not liable to offer your services.

6. Guarantee

Don’t promise more than you can deliver. While confirming your alliance with any of your clients, be sure about your deliverables and abilities. It is best to avoid making false guarantees in order to acquire a prospective client.

7. Performance

Your agreement should document expectations concerning system performance with clarity. It is especially helpful if you are dealing with services related to hardware, workstations and third-party systems.

8. Priorities

It is possible that your clients might trouble you with petty issues and make them seem as urgent. To avoid this scenario, you must define your priorities without any confusion. It gives your client a clear idea of what problems can be stated as urgent and which of them can wait a little longer for solutions.

So the next time when you are getting that agreement ready, make sure to tick these points off your list for a smooth alliance.

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Top 10 Reasons to Migrate to EDI Managed Services in 2018

With the stroke of the clock at 12.00 midnight on 31st December 2017, we bid goodbye to the year 2017 and welcomed the year 2018. New Year; new things, organizations that have not migrated to EDI Managed Services are missing out on the benefits of such migration.

Here are the top 10 reasons why your organization should immediately join other organizations and reap the benefits of a successful integration to EDI Managed Services.

1 Reduction in Cost

When an organization migrates to EDI managed services, it no longer acquires its own IT infrastructure for EDI services, rather the EDI services provider takes care of all needed infrastructure and also provides the staff to ensure optimum performance of such infrastructure, thereby reducing its cost outlay drastically.

2. Reduction in Risk of Data loss

The EDI managed services provider usually will have one or more mirrored back up in another location, even in several continents, therefore loss of data due to any reason at all, such as fire or natural disasters, will not be noticed as the backup kicks in automatically, ensuring seamless service delivery.

3 Simplify Operations

With EDI managed services, life is indeed simple. Especially for organizations that receive similar kinds of EDI data from different organization, the EDI managed service provider streamline such data and presents it uniformly to make it easier to be analysed and utilized.

4 Continuous Uptime and Support

Once an organization migrates to EDI managed services, it begins to enjoy 99.9% uptime on all its operations, because these EDI services providers are experts in this line of operations and can guarantee quality work at all times. Closely related to these is the 24/7 support they offer. EDI consultants always dedicate an expert to work with each organization, solving all their problems as they come up.

5 Highly Optimized Operations

EDI services are highly optimized under all circumstances. This means that even if some of your clients are yet to integrate, the EDI managed service provider can accommodate their operations with yours, thereby ensuring seamless integration at the backend, without anyone being the wiser.

6 Improved Efficiency

When it comes to IT services, the principles of specialization come into play. When EDI consultants handle your IT business, it brings increased efficiency as dedicated professionals who are well grounded in this sphere deal with all the issues that may arise.

7 Highly Customized Operations

When your business migrates to EDI managed services, the EDI consultants will customize their services specifically to your business needs, these means that you are getting best possible services available to help you in your line of business.

8 Availability of Update

In the IT industry, updates are like 5 and 6; one follows the other. Migrating to EDI managed services guarantee that you do not have to worry your head about updates, once any update becomes available, the EDI Service provider will integrate it into your operations seamlessly, even without your knowledge, so you are continuously getting the best constantly.

9 Improved Security

Related to the updates factor is security. As network hackers gain more clout, organizations need to constantly improve and update their security. But these come at a great cost. But EDI consultants are able to offer this service at little or nothing thereby ensuring that your organization is constantly protected 24/7.

10 Cost Predictability

Since EDI service providers with their 99.9% uptime availability can be able to predict the cost of the service, therefore, you are able to properly plan for it in the budget. Operations are also transparent, organizations do not need to worry about, defrauding them of their resources.

The overall results of migrating to managed EDI services is improved business and efficient services, these leads to happier clients and customer satisfaction. Satisfied customers are repeat customers; repeat customers’ means more earnings for the business. Having said all that, there is no reason why your organization should not integrate to EDI Managed Services.